Returns
14 Day Money back Guarantee
If you are not completely satisfied with your purchase and it is unworn, you can return the goods within 14 days of receipt for either an exchange or refund. You will need to write your Return Authorisation Number on the returns slip which you can get by simply contacting us by email on returns@diamondroom.co.uk. The following conditions apply:

  • The product must be in its original and unused condition and packaging accompanied by the diamond certificate (where applicable).

  • Custom-Made products are non-returnable unless there is a manufacturing fault because these will have been made to order to your specification and therefore cannot be resold. If you would like to exchange a Custom-Made product, please contact us to discuss possible options and charges.

  • As per the Health & Safety guidelines, Earrings can only be returned when the original sealed packaging has not been opened unless the product has a manufacturing defect. This does not in any way affect your statutory rights.

For your own benefit, when returning a product to us, we suggest using Royal Mail Special Delivery. This will ensure that there is proof of delivery and insurance on the goods whilst in transit. Please note that you remain solely responsible for the product until we receive it back.

Should you have any questions regarding Returns, please email returns@diamondroom.co.uk for a prompt response.
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